Mint.com, what are you doing?

A few weeks back, I was singing the praises of Mint.com.  Now, I am beginning to wonder if the acquisition by Quicken is starting to drag them down.

There has been an issue for over three months with Capital One Bank wherein the account update will update the balance but not the transactions.  While I can understand that this is probably a complex issue, the message boards on the Mint.com site are silent in terms of participation from Mint.com personnel.  They are doing a lousy job of communicating the status of what is happening.  The frustration is building with everyone that has the problem, and yet there is nothing from the Mint.com team.  Users are walking out the door.

Good lesson here.  It does not matter how good of a site you have.  If you fail to deliver quality service, and more importantly fail to communicate when you are not, users will go elsewhere.